Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please email us at hello@championwipes.com with your order number and the reason for your return.

Important:

  • Please do not send any items back without contacting us first.

  • In some cases, we may issue a refund without requiring the item to be returned.

Once your return request is reviewed, we will provide instructions on next steps. If a return is approved, we’ll share details about where to send the item, or confirm if a return shipment is not necessary.

You can always reach out to us at hello@championwipes.com for any return questions.

Damages and Issues

Please inspect your order when you receive it and contact us right away if the item is defective, damaged, or if you received the wrong item, so we can make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as special orders or personalized items)

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

Unfortunately, we cannot accept returns on sale items or gift cards.

If you have questions about your specific item, please contact us.

Exchanges

The fastest way to get what you want is to contact us to request a return or refund, and place a new order for the replacement item.

European Union 14-day Cooling Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We’ll notify you once we’ve reviewed your request and let you know if a refund is approved. If approved, you’ll be refunded on your original payment method within 10 business days.

Please note that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@championwipes.com.